Return & Refund Policy
Last Updated: December 2025
At Della Perfumes & Gifts LLC, your satisfaction is our priority.
We take great pride in offering premium-quality fragrances crafted with authentic Arabian elegance. If for any reason you are not fully satisfied with your purchase, we’re here to help.
1. Eligibility for Returns
Due to the nature of perfume products, returns are accepted only if:
✔ The item is unused, unopened, and in its original packaging
(bottle, box, wrappers, tags, and labels must be intact).
✔ You received a wrong product or damaged item
Customers must contact us within 48 hours of delivery with photos/video proof.
✔ The item is defective or leaking
We will arrange a replacement or refund after inspection.
2. Items Not Eligible for Return
To maintain hygiene and quality standards, the following cannot be returned:
Opened or used perfumes
Products with broken seals
Items damaged due to customer misuse
Gift sets with missing components
Clearance or discounted items (final sale)
3. Return Request Window
You must submit a return or exchange request within:
• 7 days of receiving your order (UAE)
• 14 days for international orders
After this period, returns cannot be accepted.
4. Exchange Policy
We offer exchanges for:
Wrong item delivered
Damaged item
Defective product
Exchange is subject to product availability. If the item is unavailable, a refund or store credit may be issued.
5. Refund Processing
Once your return is received and inspected:
Approved refunds will be issued within 7–10 business days
Refunds are processed to the original payment method
Shipping and delivery charges are non-refundable
If the return is due to a customer-initiated reason (not our fault), return shipping cost must be paid by the customer.
6. Order Cancellation
Orders may be canceled before shipment only.
Once shipped, cancellation is not possible but you may request a return (if eligible).
7. Damaged / Wrong Product Claims
If you receive a damaged or wrong item:
Take clear photos/video of the product and packaging
Contact us within 48 hours of delivery
Do not discard the packaging until the issue is resolved
We will arrange a replacement or refund based on the situation.
8. Contact Information
For return, refund, or exchange requests:
Della Perfumes & Gifts LLC – Customer Support
📧 Email: support@dellaperfumes.com email]
📞 Phone/WhatsApp: +971 2 666 2421, +971 55 232 4390
📍 UAE-based Service & Support
We aim to respond within 24 hours.
9. Important Note
Della Perfumes & Gifts LLC reserves the right to refuse returns that do not meet our return policy conditions. Our goal is to maintain product hygiene, authenticity, and customer trust.